Program

Wednesday 21st May

18:30

Evening entertainment

Thursday 22nd May

Convergence, the Coming Together of Two Famous Brands: An Overview of Confirmit and our Plans for the Future
Henning Hansen, CEO, Confirmit

A look into the Future Product Strategy of Confirmit: Roadmaps and Key Developments
Pat Molloy, Chief Strategy Officer, Confirmit and Peter Myklebust, Chief Technology Officer, Confirmit, discuss the key business and technology drivers that influence the medium- and long-term roadmaps for the entire product suite. They will explain the role of the newly-formed Product Strategy Group and the critical importance of Evolutionary Development (EVO), as well as emerging technologies that will form significant elements of our future product offerings.

'Peak Panel’: What will the Future Hold for Online Research?
Pete Comley, Chairman, Virtual Surveys, asks when the massive growth in online research will level off and what the stock market thinks of developments in this industry. He also assesses the problems that may arise for online panels in the future, how organizations will get their sample if Peak Panel arrives, and the possibility that online will migrate to the mobile phone.

Using Event-Driven HR Surveys to Drive More Efficient Internal Processes
Peter Wilde, Group Head of Employee Research, and John Mahoney-Phillips, Group Head of Human Capital Performance and Assessment, UBS.

Lunch break; networking with exhibitors

Panel Discussion: Convergence
This panel session will focus on key aspects of Convergence and its impact on technology, research methodologies, survey data and - ultimately - core business decisions. The panel participants are featured speaker Ed Thomson, VP, Research Director, Gartner; Pete Comley, Chairman, Virtual Surveys; and John Mahoney-Phillips, Group Head of Human Capital Performance and Assessment, UBS.

Introducing Confirmit 12.5
Paul Quinn & Ole Andresen, Directors of Product Management, Confirmit, highlight the key developments in the latest version of the Confirmit platform, including CAPI enhancements, a new, optimized database format for surveys, the ability to handle external, dynamic, and long answer lists for multi questions, and new front-end survey functionality. These features are discussed in the context of the benefits they can bring to your business, including improved performance, enhanced productivity and greater opportunities for integration.

Enhancing your Ability to Innovate: Co-creation in Online Surveys
Paul Kavanagh, Director, Beehive Research Limited, examines examples of co-creation in use and the very different motivations of panelists and responders. Paul will focus on Screwfix as a case study of panel co-creation, and will evaluate new techniques for co-creation that are being explored within the Confirmit platform.

Latest Developments in Dialer Technology, Future Trends and SaaS Dialers
Phil Lockyer, Product Specialist, Confirmit, discusses the key developments in Confirmit's Bellview TCI dialer technology and the opportunities that its new features can offer for your CATI function. In addition, he asesses the benefits of on-demand dialers for MR organizations of all sizes, and examines future trends within the dialer market in relation to their impact on the MR industry.

Global Website Effectiveness Program
Tyrone Battle, Online Research and Analytics Program Manager, HP, explores how HP implemented its customer satisfaction deployment framework to its global websites. He will also discuss the additional capabilities and data gained that provides additional context to survey results.

Data Quality: Issues Around the Respondent Experience and Respondent Fraud,
Arun Reddy, Software Developer and Ole Andresen, Director, Product Management, Confirmit, discuss how data quality, particularly in online research, can be affected by different types of undesirable respondent behavior, and look into some strategies to detect and reduce these problems. The presentation will demonstrate how the latest versions of Confirmit (12 and 12.5) improve the respondent experience. There will also be a discussion on methodologies in response classification with a view to reducing the impact of fraudulent respondents on survey data quality.

Mixed-Mode Research - The Realities of Managing, and the Benefits of Running, an IVR, CAWI and Paper Survey
Tony Broome, Divisional Director, GfK Consumer and Richard Collins, Partner/Alliance Director, EMEA, Confirmit, provide a case study from a recently-conducted mixed-mode survey of nursing and care homes. They give an in-depth insight into the research challenge and the research design; the technologies employed and the management of the study through to results, delivering actionable insights at an operational level.

Latest Developments in Bellview Fusion
Paul Quinn, Director - Product Management, Confirmit, provides a detailed overview of our flagship multimode data collection product. This includes a summary of the most recent developments, including system optimization, supervisor usability enhancements, supervisor productivity reporting, and telephony enhancements. Paul will demonstrate interaction with external web URLs and the ability to link to Confirmit Panel systems, showing how these can provide new opportunities for your business. He will also look at future plans for the various versions of Bellview Fusion.

Summary of the day

Networking with exhibitors

Close of day one

Evening entertainment

Friday 23rd May

Registration and exhibition area open

Day two:  opening comments

Keynote Address - The Evolution of the Global Market Information Business: Issues, Trends and the Impact of Technology
Tony Cowling, President, TNS, reviews his 2006 predictions regarding data collection and data quality, delivery to clients and understanding customer behavior. He also looks at new trends and services within MR, and the impact that the Internet is having on the way MR agencies supply their services.

Keynote Address - The Convergence of EFM and CRM
Mark Pearson, Marketing & Business Development Director, Selftrade, assesses what the future holds for convergence in this area as technology continues its breathless pace of change, including a look at how human emotions, moods, and attitudes will impact future CRM developments.

Coffee break; networking with exhibitors

Eating our own Dog Food: How we use Confirmit to Help Run our Business
Gary Schwartz, VP Product Marketing, Confirmit, discusses examples of how we use the Confirmit platform in our own business processes, and the value that we derive from using our own product. You will see how this benefits our sales organization, customer training, and operations, supported by examples that may give you ideas for your own business.

The Latest Developments in Interactive Reporting Solutions
Paul Watts, Senior Product Manager Analytics, Confirmit, reviews the key developments in Confirmit’s reporting tools including Pulsar, Pulsar Web and Reportal, and looks at the ways in which each solution can provide competitive advantage to your business and your customers through more efficient and in-depth survey analysis.

The US National Immunization Survey: Cutting-Edge Technology and Methodology Deliver one of the World’s Largest and Most Challenging Social Research Programmes
Jenny Kelly, VP, NORC at the University of Chicago, gives a detailed overview of the National Immunization Survey (NIS). The control and prevention of infectious diseases is a major issue for most governments.  The NIS is designed to consistently monitor vaccine coverage and fluctuations in availability in the US.  A household RDD telephone survey is the current approach that can cost-effectively achieve both the high response rates and good coverage of the population required for this purpose.  However challenges to RDD surveys are increasing on several fronts.  This talk will discuss the methodologies and technologies used to address these issues.

How to get the most out of Confirmit Academy
Kåre Kvaløy, Global Training Manager, Confirmit, will examine how to get the most out of the Confirmit Training Academy. The training department offers a variety of courses, designed to optimize learning and enable you to fully exploit Confirmit’s capabilities from Day One. This talk will also enable you to learn how you can customize your own Confirmit Training Program.

Lunch break; exhibition area open

OLD WINE IN A NEW TETRAPAK: Optimal Resourcing with Confirmit - An Operations Management Perspective
Pravin Shekar, Chief – New Initiatives, Dexterity, maps the factory-floor production model to the research and knowledge sector. He demonstrates the use of online surveying with Confirmit to assess how resourcing is currently planned, whether it is optimized, and its strategic fit with the company’s goals. He also asks whether an operations resourcing model can add to the business’s bottom line.

All About Bellview Scan for Processing of Paper-Based Forms and Surveys
Harry Long, Senior Professional Services Consultant, Confirmit, will discuss the role that paper still plays in today's web-focused world and will look at the benefits that Bellview Scan can bring to the paper data capture process.

Meeting the Needs of a Large, International MR Agency
AJ Johnson, Director, Head of Online Research, Ipsos MORI, discusses the challenges involved in developing a next generation software solution that can satisfy the needs of a global research agency. This talk will take a candid look at the requirements for robust, feature-rich, and open technology, while also considering the commercial and competitive implications of such a development.

An Introduction to and Explanation of the Latest Developments in Data Central
Margarita Madrid, Product Manager Data Processing, Confirmit, gives in-depth demonstrations of the whole data processing workflow and examines how the use of Confirmit to carry out this workflow provides significant benefits for Market Research and Enterprise Feedback Management individuals alike. Margarita will also look at the new developments Confirmit Data Central and its interaction with the Confirmit platform and Reportal for an end-to-end DP solution.

Using Employee Feedback to Accelerate Business Performance at Nokia
Tine Huus, Global Employee Feedback Owner, Nokia, outlines Nokia’s clear vision and focus on the human element of its business, and examines the employee feedback processes that run on the Confirmit platform. Tine will also assess how results are being used to accelerate performance of the organization as a whole.

Summary of the day and prize draw

CLOSE OF CONFERENCE